1.) Because we give Buffalo Icon Apparel customers many choices in shirt design, color, sizes, and fabric all orders are placed every 5-10 business days on Mondays of each week.
2.) If you ordered your shirt on a Monday after 3pm it will not be sent to production until the following Monday.
3.) Considering production schedules, we try to process and fulfill orders within 10 business days of the order period ending. this does not iclude shipping time.
4.) Orders are shipped via USPS First Class or Priority Mail (depending on the weight of the package), so you may refer to the USPS website for shipping times.
RETURNS AND EXCHANGES:
Buffalo Icon Apparel offers our customers easy, no hassle returns & exchanges, however, there is a few requirements. For a full refund, the product must have been purchased on our website, be unused, in original packaging with tag, meet our return & exchange requirements, and returned within 30 days of receipt. Once a product has been worn it is considered used and cannot be returned.
Return & Exchange Requirements:
Because of the limited-edition nature of Buffalo Icon Apparel, we only produce as many shirts as were ordered each week. Therefore:
1.) We do not keep a full inventory of shirts on hand.
2.) You should be very thorough when making your selection. Make sure to refer to our sizing charts to ensure a proper fit, and carefully review your order before submitting it.
3.) We cannot accommodate requests for returns or exchanges without exception.
4.) You recevided the wrong merchandise:
We do our very best to ensure that our customers receive the correct quantity and items 100% of the time. However errors may occasionally happen. If you notice an error in your order, please email us within 30 days from you purchase at firstname.lastname@example.org and we will make arrangements to resolve the matter. In most cases we will refund your money or credit you toward a future purchase.
PLEASE FOLLOW THESE STEPS TO RETURN AND EXCHANGE:
1.(option a.): If you placed your order as a registered user on buffaloiconapprel.com, log into your account select your email account name at the top right corner, then select orders on the left side page menu, Click the Return Item(s) button beside the complete order that you want to receive a return for, and follow through the remaining questions and Click Submit return request.
1. (option b): If you placed your order as a unregistered user, please email us at: email@example.com so that we can assign a return request to your order.
2.) With your return, please include a copy of your receipt/invoice and on the form below or a separate piece of paper, your name, address, and phone number or email where we can reach you, and the reason for the return. For exchanges please include what we are exchanging for along with size, color, etc.
3.) Please Mail your returns to: Buffalo Icon Apparel, PO BOX 614, Kenmore, NY 14217 (The costs for return shipping is the customer’s responsibility.)
4.) Upon arrival of your return or exchange in good condition, the credit card used to purchase will be credited the amount of your original purchase or will be charged the difference in cost between the new exchange and original item if applicable.
1.) Buffalo Icon Apparel, Inc. proudly guarantees the quality of all our products. Items with defects in materials or workmanship will be replaced at the discretion of Buffalo Icon Apparel within 30 days of purchase of the product.
2.) Defective items purchased from dealers must be returned to the place of purchase. They will facilitate your return or warranty claim.
3.) If you have received defective or damaged goods contact us at firstname.lastname@example.org